PRIVACY POLICY
This privacy policy sets out how Newport Now Business Improvement District uses and protects any information that you give us when you use this website or the Newport Now app.
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At the BID, we are committed to maintaining the trust and confidence of Levy payers and visitors to our website.Here you’ll find information on how we use and protect any data/information that you give us when using this website or our app.
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Should we ask you to provide certain information by which you can be identified when using this website or our app, then you can be assured that it will only be used in accordance with this privacy statement.
To provide ongoing customer service we need to obtain and retain certain personal data.
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The following sections provide more detail on the data we collect from you when using this website and what happens to that data.
What we collect
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Personal data means any information about an individual from which that person can be identified.
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It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).
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We may collect the following information:
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Your full name and contact details including email address and phone number.
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You don’t have to give us any of this personal information but if you decide not to provide it you are unlikely to receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us.
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How we use your information
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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Full Name and Contact Details - we capture your name and contact details so we can contact you regarding any enquiries you. If you have queries about sharing your data with us please contact us.
How long we keep your data for
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We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations.
Whom we share your information with
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We do not share your information with any other partner or organisation without first seeking your permission.
Marketing Activities
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Prior to sending any marketing communications we will explicitly request your permission.
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Cookies on this site
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Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.
Overview of the app

We provide a mobile application ("the App") as a digital tool for users to discover and engage with local businesses, events, offers, loyalty schemes, and trails in our area. The App is developed and maintained by Vicinity, our trusted technology partner. It is fully branded for our organisation but delivered as a managed service through Vicinity’s secure infrastructure.
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What personal data is collected
When using the App, we may collect and process personal data including:· Your name and email address (when you register or log in),· Location data (to deliver local content and enable core features such as check-ins, rewards, and business discovery),· We may collect and use your device’s location data to provide location-based features. This information is not shared with third parties and is only used to support core app functionality. You can disable location access at any time in your device settings,· App usage data (such as pages viewed or features used).
Why We Collect This Data
This data is collected to:· Enable you to create and manage an account,· Provide access to in-app features such as digital loyalty rewards, location-based trails, and check-in competitions,· Send you local news, event updates, promotions, or other information about our activities and place that may be relevant to you,· Help improve the app’s performance and relevance.
Our Legal Basis for Processing
We process your personal data based on:· Our legitimate interest in delivering a functioning app experience, providing relevant content and notifying you about content that may interest you,· Your consent, where required, for receiving wider marketing or promotional communications.
Who We Share Data With
We share necessary personal data with Vicinity, our app service provider, to help us deliver and operate the App. Vicinity acts as a data processor on our behalf. Vicinity Trading Limited, Commer House Tadcaster Enterprise Park, Station Road, Tadcaster, West Yorkshire, England, LS24 9JF.6.
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Maintenance and Security of Your Data
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We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.
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Links to Other Websites
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Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Changes to this privacy notice
We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on this website or by some other means of contact such as email.
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General Policies
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We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.
You have the rights to be informed about how your personal data is being used, access any information we hold about you, request correction of your personal data, object to processing of your personal data, request erasure of your personal data. If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at kevin@kevinwardmedia.com. We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
Where and How Data is Stored
Data is securely stored and managed by Vicinity using cloud services such as Microsoft Azure and MongoDB Atlas, primarily located in the UK and Northern Europe. In some cases, data may be processed outside the UK (e.g., in the US) by sub-processors such as Intercom or Mailchimp. These transfers are governed by recognised safeguards, such as the UK-US Data Bridge or Standard Contractual Clauses.
Data Retention
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected. Account-related data will generally be kept for up to three years after your last use of the app, or sooner if you request deletion.
Your Rights
You have rights under data protection law, including the right to:· Request access to your personal data,· Correct inaccurate data,· Request deletion of your data,· Object to processing based on legitimate interest,· Withdraw your consent at any time (for example, to unsubscribe from marketing).
Third-party websites
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Contact Information
For questions about this privacy notice or to exercise your rights, please contact: kevin@kevinwardmedia.com
The following sections provide more detail on the data we collect from you when using Newport Now app and what happens to that data.